‘Company’ means Supreme Travel Limited (C16048) registered at Kastellan Road, Zejtun ZTN 4400 MALTA
‘Client’ means an individual, firm, agency or company who makes a Booking with the Company
‘Proposal’ means any written or verbal quotation submitted by the Company to the Client
‘Booking’ means a written or verbal order placed by the Client in response to a Quotation
‘Confirmation’ means the written or verbal acceptance by the Company of a Booking
‘Group’ means the running of a group which is the subject of a Booking and/or Confirmation
‘Event’ means the event(s) or series of events which are the subject of a Booking and/or Confirmation
‘Function’ means the function(s) or series of functions which are the subject of a Booking and/or Confirmation
‘Excursion’ means the excursion(s) or series of excursions which are the subject of a Booking and/or Confirmation
‘Transfer’ means the transfer(s) or series of transfers which are the subject of a Booking and/or Confirmation
These Terms and Conditions shall apply to all dealings between the Company and the Client to the exclusion of any other terms and conditions whether they appear on the stationery or correspondence of the Client or elsewhere, unless otherwise agreed in writing by the Company and apply specifically for online bookings.
Booking the Company’s services online by the Client will be taken as acceptance of quoted charges.
Although a contract is formed when the Booking is received by the Company, the Company shall not be bound to enter into any commitment to make bookings or arrange an Event, Excursion or Transfer on behalf of the Client unless payment has been received in full and cleared through the Company’s bank.
The Company reserves the right to accept clear instructions in writing from a Client to proceed with a Booking and to enter into commitments on behalf of a Client regardless of whether a deposit or full payment has been received. The Client shall thereon be liable for all costs and expenses incurred by the Company in pursuance of the Client’s instructions and shall in all other respects be liable to the Company for its fees charges and commissions.
A Confirmation means that (at the Company’s discretion subject to relevant payments being received) the Company will proceed to arrange the tour and book facilities. It does not mean that the facilities are confirmed to be available and booked. All Confirmations are subject to availability.
All Bookings of whatever nature are accepted on the understanding that the number of persons for whom the tour is arranged is regarded as the minimum and no refund or allowance shall be made by the Company if fewer persons actually attend the tour.
After Confirmation, the Company will endeavour to accommodate any reasonable increases but regrets that no allowance can be made if the numbers are less than those detailed in the Booking by the Client.
If the numbers are varied from the original Quotation at the Client’s request the Company reserves the right to submit a revised quotation for the tour.
Should the Client cancel the Booking, it may do so by giving written notice. In such circumstances the following conditions shall apply:
Cancellation is on the express condition that the Client shall indemnify the Company against all loss, costs, damages, claims or actions arising out of such cancellation;
Deposits shall be retained by the Company and used so far as possible to offset costs incurred including, without limitation, the loss of profit to the Company due to the cancellation;
Unless written notice of the cancellation is received by the Company at least 30 days prior to the Event, the unpaid outstanding balance of the total price quoted or the event shall become immediately payable by the Client;
All costs and expenses incurred by the Company up to the time of written cancellation shall be payable by the Client to the Company;
The Company will endeavour to obtain refunds from suppliers, and where obtained, these will be taken into account, after due allowances for any administration costs involved.
The Company may cancel a Confirmation at any time, upon notice to the Client if:
The Client is in breach of any of the Terms and Conditions including, without limitation, any term relating to payment; or
The Client, being a company, has had a winding up petition presented against it, has entered into administration, receivership, liquidation or an arrangement with its creditors; or
The Client, being an individual, has had a bankruptcy petition presented against it, has become bankrupt, insolvent or entered into an arrangement with its creditors; or
The venue or another key element of the Event is cancelled by the provider of the venue for the Event or another main supplier for the Event for any reason, not including default of the Company; or
Cancellation is reasonably necessary due to the occurrence of a Force Majeure event as referred to in clause 9.
Where the Company cancels an Event in accordance with the above, the conditions set out in the first point of clause 5 shall apply.
If the Client intends to use the tour booked as a competition prize, this must be disclosed to the Company on Booking. Should permission be refused the Company reserves the right to cancel the Booking.
PRICES AND PAYMENT
All prices are quoted in Euro € and inclusive of Value Added Tax.
Payment in full must be made by credit card for online bookings to be confirmed.
All payments due from the Client shall be made without any set-off, deduction or deferment of any nature.
All accounts for additional services or goods [requested by the Client] provided at an Event and not included in the Quotation are payable within 14 days following presentation of the invoice. The Company retains the right to request payment for any due balances prior to departure.
Any queries arising from the invoice must be communicated to the Company within 14 days of the invoice date. Failure to notify the Company of any query within 14 days will render the full invoice payable on the due date.
Save where a fixed price has been agreed and specified as such in writing, all prices quoted by the Company may be amended upon notice to the Client in the event of errors or omissions in any Quotation or where an increase is caused by a change in circumstances beyond the reasonable control of the Company, including increases in prices imposed upon the Company by its suppliers in connection with an Event or a Government increase in VAT or other taxes.
If the Company in its absolute discretion, and in writing waives the conditions relating to the payment of deposits at prescribed dates prior to the Event such waiver shall not prejudice the rights of the Company to recover from the Client the amount which would otherwise have been payable under these terms and conditions in the event of a cancellation or amendment of a Booking.
The Company reserves the right to withhold documentation (including without limitation event tickets where applicable) for the Event unless payment has been received in full.
LOSS AND DAMAGE
Any loss or damage to equipment or property will be the responsibility of the Client and all replacement and repair costs will be charged in full.
The Company does not accept any responsibility for the loss or damage of personal property belonging to Clients or their guests.
Neither the Company nor its employees shall be liable for any injury, damage, loss, illness, delay or expense caused to the Client, its employees, licensees or invitees or any other person or any other persons attending the booked Event except insofar as such injury, loss, illness, delay or expense results from the proven negligence or deliberate action or omission of the Company. The Company’s liability shall in all cases be limited to the sums paid by the Client and excludes all indirect or consequential loss of whatever nature. Nothing in this clause shall affect the Company’s liability for death or personal injury caused by its negligence, for which the Company maintains insurance of up to xxx per claim or series of related claims.
The Company relies totally on its suppliers for correct information and whilst all details are given in good faith, the Company cannot accept responsibility for any inaccuracies.
Sub-Contractors may be engaged on behalf of the Client. The liability of the Company in their failure to perform is limited to the value of the sub-contractor’s services.
The Company shall bear no liability for loss damage delay or failure of performance however arising caused in circumstances outside of its control including (but not limited to) Acts of God, civil commotion, strike, work to rule or go slow, lock-outs, hostilities, fire, flood, drought or inability to procure materials, venues or services except at increased prices due to any of the foregoing causes (and in these circumstances the Company may suspend or cancel the whole or any part of the Event). The Company will endeavour to notify the Client as quickly as reasonably possible if a Force Majeure event occurs. In the event of Force Majeure occurring and a cancellation being made, refunds will be dealt with in accordance with clause 5.
The Company reserves the right to add further special conditions for specific bookings, as and where considered appropriate, and any such conditions will be notified to the Client in writing prior to Confirmation.
For identification purpose, please wear your sticker prominently during excursion.
When entering churches, you are requested to cover your arms and not to wear shorts or skirts that are too short. Stiletto or narrow heels are prohibited in St. John’s Co-Cathedral.
We may at our discretion, require any person to withdraw from any tour if we deem their acts or conduct offensive or a nuisance to other clients and we shall have no further liability.
We reserve the right to alter, change the routing of, or otherwise amend any part of the proposed tour. We shall not incur any liability towards you where such as strikes, weather conditions, riots, etc occur. Notwithstanding anything contained at law, any liability we may have for any claim whatsoever is limited to a refund of the price of the excursion ticket.
We also reserve the right in our entire discretion to cancel a tour, in which event you shall be refunded the price of your ticket.
You are reminded not to forget any of your personal belongings anywhere and in particular in the transport provided. In spite of staff’s efforts, no guarantees can be made for recovery.
WARRANTY AND LIMITATION
The Company warrants that the services supplied by it will be provided with reasonable skill and care. The Company’s liability under this warranty shall be limited as specified in clause 8.